- Assist passengers: Help passengers with check-in procedures, luggage handling, boarding, and other travel-related queries.
- Ensure safety regulations: Follow safety protocols, rules, and regulations to ensure the safety and security of passengers and airline staff.
- Handle communication: Maintain effective communication with passengers, airline crew, and airport authorities to ensure smooth operations.
- Manage boarding procedures: Coordinate and manage boarding processes, including checking boarding passes, directing passengers to their seats, and assisting with any special needs.
- Provide customer service: Offer exceptional customer service by addressing passenger needs, resolving complaints, and ensuring a pleasant travel experience.
- Maintain cleanliness: Keep the airport premises clean and organized to provide a comfortable and hygienic environment for passengers.
Skills and Expectations:
- Excellent communication skills to interact effectively with passengers and airline staff.
- Strong customer service skills to handle passenger inquiries and resolve issues professionally.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Attention to detail to ensure accuracy in handling luggage and boarding procedures.
- Physical stamina to stand for long periods and lift heavy luggage when needed.
- Willingness to work in shifts and adapt to changing schedules to meet operational requirements.