Haridwar Airport Ground Staff
Job Overview:
We are hiring a professional Airport Ground Staff in Haridwar to ensure seamless airport operations and deliver a comfortable travel experience for all passengers. The role involves assisting travelers at check-in, boarding, baggage handling, and providing top-quality customer service.
Key Responsibilities:
Assist passengers during check-in, boarding, and departure procedures efficiently.
Provide real-time flight updates, gate information, and travel guidance.
Manage baggage handling, luggage tagging, and passenger documentation.
Address passenger queries, complaints, and special requests professionally.
Coordinate with airline staff, airport authorities, and security teams.
Ensure adherence to airport safety regulations and operational protocols.
Provide support to elderly, differently-abled, and special assistance passengers.
Qualification:
Minimum 12th Pass (Higher Secondary Education).
AIATC (Airport / Airline Training Certificate) mandatory.
Additional aviation, hospitality, or customer service training is an advantage.
Required Skills:
Strong communication and interpersonal skills.
Excellent customer service and passenger handling abilities.
Basic computer knowledge and understanding of airport systems.
Ability to work in rotational shifts and fast-paced airport environments.
Professional demeanor with a service-oriented mindset.