Chandigarh Airport Ground Staff
Job Overview:
We are hiring a professional Airport Ground Staff in Chandigarh to ensure smooth airport operations and provide a hassle-free travel experience for all passengers. The role focuses on assisting travelers at check-in, boarding, baggage handling, and delivering excellent customer service.
Key Responsibilities:
Assist passengers with check-in, boarding, and departure formalities efficiently.
Provide accurate flight updates, gate information, and travel guidance.
Manage baggage handling, luggage tagging, and passenger documentation.
Handle passenger queries, complaints, and special service requests professionally.
Coordinate with airline staff, airport authorities, and ground operations teams.
Ensure compliance with airport safety protocols and airline procedures.
Provide support to elderly passengers, families, and travelers requiring special assistance.
Qualification:
Minimum 12th Pass (Higher Secondary Education).
AIATC (Airport / Airline Training Certificate) mandatory.
Additional aviation, hospitality, or customer service training is an advantage.
Required Skills:
Strong communication and interpersonal skills.
Excellent customer service orientation and passenger handling ability.
Basic computer skills and familiarity with airport management systems.
Ability to work in rotational shifts and fast-paced airport environments.
Professional demeanor with a passenger-first mindset.