key responsibilities:
1. assisting passengers: helping passengers with check-in, boarding, baggage handling, and other queries to ensure a smooth travel experience.
2. ensuring safety: following strict safety procedures to ensure the safety and security of passengers and staff at all times.
3. providing customer service: responding to passenger inquiries and resolving any issues or complaints promptly and professionally.
4. performing ground operations: assisting in aircraft maintenance, airport operations, ground handling, cargo handling, passenger handling, and more as required.
5. communicating effectively: using clear and concise communication to coordinate with team members, air traffic control, and other airport personnel.
6. maintaining cleanliness: keeping the airport premises clean and organized to provide a comfortable environment for passengers and staff.
7. adhering to regulations: following all aviation security protocols and guidelines to ensure compliance with industry regulations and standards.
required skills and expectations:
- must be a 10th pass with 0-2 years of experience.
- strong communication skills in english to interact with passengers and team members effectively.
- ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- excellent interpersonal skills to interact with passengers and colleagues from diverse backgrounds.
- knowledge of airport operations, ground handling, and aviation security procedures would be an advantage.