- Welcoming and assisting passengers: Airport ground staff are responsible for welcoming passengers as they arrive at the airport, providing them with necessary information, and assisting them with their luggage or any other needs.
- Checking boarding passes and tickets: Ground staff are required to check passengers' boarding passes and tickets to ensure that they are valid and help them navigate through the airport terminals.
- Ensuring safety and security procedures are followed: Ground staff must enforce safety and security protocols to protect passengers, airport personnel, and airport property.
- Handling luggage and cargo: Ground staff are responsible for transporting luggage and cargo to and from aircraft, ensuring that they are properly loaded and unloaded.
- Communicating with airline staff: Ground staff need to maintain communication with airline staff to coordinate passenger arrivals and departures, as well as handle any issues or emergencies that may arise.
- Ability to work under pressure: Airport ground staff must be able to work efficiently and effectively in a fast-paced environment, especially during busy travel periods.
- Strong communication skills: Good communication skills are essential for airport ground staff to interact with passengers, airline staff, and other airport personnel effectively.
- Customer service-oriented: Airport ground staff must be polite, helpful, and attentive to passengers' needs to provide a positive experience and ensure customer satisfaction.