key responsibilities:
1. airport ticketing: assist passengers with ticketing services, including booking flights, issuing boarding passes, and processing payments.
2. airline operations: coordinate and oversee various airline operations, such as baggage handling, aircraft maintenance, and flight scheduling.
3. aviation hospitality: provide exceptional customer service to passengers, ensuring a comfortable and enjoyable travel experience.
4. aviation security: monitor and enforce airport security protocols to ensure the safety and security of passengers, staff, and aircraft.
5. ground staff activities: support ground operations, including aircraft marshalling, passenger assistance, and baggage handling.
6. cargo handling: manage the handling, storage, and transportation of cargo shipments to and from the airport.
7. personality development: continuously improve interpersonal and communication skills to enhance interactions with passengers and colleagues.
8. basic computer skills: utilize computer systems and software to process bookings, check-in passengers, and manage airport operations efficiently.
required skills and expectations:
- strong communication and interpersonal skills to interact effectively with passengers and colleagues.
- ability to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- attention to detail and accuracy in ticketing, baggage handling, and other airport operations.
- basic knowledge of computer systems and software for efficient handling of booking and check-in procedures.
- willingness to adhere to strict airport security protocols and regulations to ensure a safe travel environment.