Key Responsibilities:
1. Airport Ticketing: Assist passengers with ticketing services, including booking flights, issuing boarding passes, and processing payments.
2. Airline Operations: Coordinate and oversee various airline operations, such as baggage handling, aircraft maintenance, and flight scheduling.
3. Aviation Hospitality: Provide exceptional customer service to passengers, ensuring a comfortable and enjoyable travel experience.
4. Aviation Security: Monitor and enforce airport security protocols to ensure the safety and security of passengers, staff, and aircraft.
5. Ground Staff Activities: Support ground operations, including aircraft marshalling, passenger assistance, and baggage handling.
6. Cargo Handling: Manage the handling, storage, and transportation of cargo shipments to and from the airport.
7. Personality Development: Continuously improve interpersonal and communication skills to enhance interactions with passengers and colleagues.
8. Basic Computer Skills: Utilize computer systems and software to process bookings, check-in passengers, and manage airport operations efficiently.
Required Skills and Expectations:
- Strong communication and interpersonal skills to interact effectively with passengers and colleagues.
- Ability to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously.
- Attention to detail and accuracy in ticketing, baggage handling, and other airport operations.
- Basic knowledge of computer systems and software for efficient handling of booking and check-in procedures.
- Willingness to adhere to strict airport security protocols and regulations to ensure a safe travel environment.