We are looking for an Airport Check-in Executive based in Kolkata. The ideal candidate should be a 12th pass and must have between 0 to 4 years of experience in customer service or a related field. This is a full-time role that requires the individual to work from the office at the airport.
**Key Responsibilities:**
- **Passenger Check-in:** Assist travelers with the check-in process by verifying their travel documents and managing luggage check-in. This ensures a smooth and efficient start to their journey.
- **Customer Assistance:** Provide exceptional service to passengers, answering queries and resolving issues related to their flights, baggage, and other travel needs, ensuring their comfort and satisfaction.
- **Documentation Handling:** Ensure that all necessary travel documents are collected, checked, and processed correctly. This helps maintain compliance with airline policies and regulations.
- **Coordination with Ground Staff:** Communicate effectively with airline ground staff regarding passenger needs and any irregularities. This teamwork is crucial for maintaining operational efficiency.
- **Problem Solving:** Address any unforeseen issues that arise during check-in, such as flight delays or cancellations, and offer practical solutions to travelers.
The ideal candidate should possess strong communication skills, a friendly and approachable demeanor, and the ability to work in a fast-paced environment. Attention to detail and a customer-focused mindset are essential for this role. Proficiency in basic computer skills is also required for managing check-in systems efficiently.