- Handle airline customer service inquiries: The Airlines Executive will be responsible for addressing customer inquiries, complaints, and feedback related to airline services in a professional and timely manner.
- Assist with airline operations: The Executive will support day-to-day airline operations, including flight scheduling, passenger check-in, baggage handling, and ensuring smooth operations at the airport.
- Collaborate with ground staff: The Executive will work closely with ground staff to coordinate flight activities, assist passengers with boarding and disembarking, and ensure a seamless travel experience for customers.
- Conduct airline ticketing: The Executive will be involved in issuing tickets, processing reservations, managing bookings, and providing accurate information to passengers regarding fares and flight details.
- Maintain cabin crew coordination: The Executive will collaborate with cabin crew members to ensure efficient communication, teamwork, and coordination during flights, promoting a safe and enjoyable travel experience for passengers.
Required Skills and Expectations:
- Excellent communication skills: The candidate should have strong verbal and written communication abilities to interact effectively with customers, colleagues, and airline personnel.
- Teamwork development: The candidate must possess the ability to collaborate with others, build positive working relationships, and contribute to a productive team environment.
- Attention to detail: The Executive should demonstrate a high level of accuracy and attentiveness to details when handling passenger inquiries, ticketing, and operational tasks.
- Customer service orientation: A customer-centric approach is essential, with a focus on providing excellent service, resolving issues efficiently, and maintaining a positive attitude towards customers.
- Basic computer skills: Proficiency in using computer systems for ticketing, reservations, and communication purposes is required for this role.