- handle airline customer service inquiries: the airlines executive will be responsible for addressing customer inquiries, complaints, and feedback related to airline services in a professional and timely manner.
- assist with airline operations: the executive will support day-to-day airline operations, including flight scheduling, passenger check-in, baggage handling, and ensuring smooth operations at the airport.
- collaborate with ground staff: the executive will work closely with ground staff to coordinate flight activities, assist passengers with boarding and disembarking, and ensure a seamless travel experience for customers.
- conduct airline ticketing: the executive will be involved in issuing tickets, processing reservations, managing bookings, and providing accurate information to passengers regarding fares and flight details.
- maintain cabin crew coordination: the executive will collaborate with cabin crew members to ensure efficient communication, teamwork, and coordination during flights, promoting a safe and enjoyable travel experience for passengers.
required skills and expectations:
- excellent communication skills: the candidate should have strong verbal and written communication abilities to interact effectively with customers, colleagues, and airline personnel.
- teamwork development: the candidate must possess the ability to collaborate with others, build positive working relationships, and contribute to a productive team environment.
- attention to detail: the executive should demonstrate a high level of accuracy and attentiveness to details when handling passenger inquiries, ticketing, and operational tasks.
- customer service orientation: a customer-centric approach is essential, with a focus on providing excellent service, resolving issues efficiently, and maintaining a positive attitude towards customers.
- basic computer skills: proficiency in using computer systems for ticketing, reservations, and communication purposes is required for this role.
Experience
0 - 5 Years
No. of Openings
856
Education
12th Pass, 10th Pass, I.T.I., B.A, B.Arch, B.C.A, B.Com, B.Sc, Post Graduate Diploma, M.A
Role
Airlines Executive
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office