Openings For Airline Supervisor || Freshers & Experienced

0 - 1 Years
89 Openings
2.0 - 5.0 Lac/Yr
Posted today
Face-to-Face interview
Howrah

Key Skills

Problem-solving Product Knowledge Resilience Sales Skills Teamwork Time Management Customer Service Calm Under Pressure Language Skills Computer Skills Attention to Detail Communication Cultural Awareness Empathy Organizational Skills Listening Skills Multitasking Conflict Resolution Patience Adaptability

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Job Description

We are seeking an enthusiastic Airline Customer Service Representative to join our team in Howrah, India. This entry-level position is perfect for individuals who are eager to help customers and make their travel experience smoother.

In this role, your key responsibilities will include:

1. **Assisting Passengers**: You will help customers with flight bookings, changes, and cancellations, ensuring they have accurate information and support.

2. **Addressing Queries**: You will respond to customer inquiries via phone, email, or in person, providing clear answers about flight schedules, baggage policies, and other travel-related questions.

3. **Handling Complaints**: You will resolve passenger complaints efficiently and effectively, maintaining a calm and professional demeanor during challenging situations.

4. **Coordinating with Airlines**: You will liaise with airline staff and other departments to ensure smooth operations and accurate information flow for customers.

5. **Maintaining Records**: You will keep accurate records of customer interactions and transactions to help improve service quality.

To succeed in this role, you should possess strong communication skills and a friendly attitude. You must be able to work well under pressure and be willing to learn quickly. Attention to detail is important for ensuring passengers receive the correct information. Being a team player and having a customer-focused mindset will help you thrive in this position. Basic computer skills are also necessary for managing bookings and customer data.