The Airline Ground Staff will be responsible for assisting passengers at the airport, ensuring smooth check-in, managing baggage, and providing information about flights. They will also coordinate with other airport staff to ensure efficient operations and customer satisfaction.
Key Responsibilities:
- Assisting passengers during check-in and boarding processes: This includes checking tickets, verifying identification, and providing boarding passes.
- Handling baggage: Ensuring proper tagging and handling of passenger luggage to avoid delays or losses.
- Providing information: Offering assistance and information to passengers regarding flights, gates, delays, and other queries.
- Coordinating with other airport staff: Collaborating with ground crews, maintenance teams, and air traffic control to ensure timely departures and arrivals.
Required Skills and Expectations:
- Excellent communication skills: Ability to interact effectively with passengers and provide clear and accurate information.
- Attention to detail: Ensuring accuracy in ticketing, baggage handling, and other passenger services.
- Customer service orientation: A friendly and helpful demeanor to assist passengers and resolve issues promptly.
- Ability to work in a fast-paced environment: Handling multiple tasks efficiently and maintaining composure during busy periods.
- Physical fitness: Ability to lift and move heavy luggage when needed.