- Welcome passengers to the airline terminal and assist them with check-in processes: As an airline ground staff member, you will be responsible for greeting passengers as they arrive at the terminal and helping them through the check-in process to ensure a smooth start to their journey.
- Handle baggage and cargo: You will be expected to manage baggage and cargo, ensuring that they are safely loaded onto the aircraft and delivered to the correct destination.
- Coordinate with flight crew and ground operations: It is important to maintain clear communication with the flight crew and other ground staff to ensure timely departures and arrivals.
- Assist passengers with boarding and disembarking: You will be required to assist passengers with boarding the aircraft, ensuring that the process is orderly and efficient, as well as helping them disembark safely at their destination.
- Provide excellent customer service: A key part of this role is ensuring that passengers have a positive experience and addressing any concerns or issues they may have.
Required Skills and Expectations:
- Excellent communication skills: You should be able to communicate clearly and effectively with passengers and colleagues.
- Strong attention to detail: It is important to pay attention to detail to ensure that all baggage and cargo are handled correctly.
- Ability to work well under pressure: The job can be fast-paced, so the ability to remain calm and focused under pressure is crucial.
- Physical fitness: This role may involve lifting heavy baggage, so a good level of physical fitness is required.