Join our team as an Airline Ground Staff in Bhubaneswar, where you will play a vital role in ensuring smooth airport operations and providing excellent customer service for passengers.
Key Responsibilities:
- **Passenger Assistance:** Greet and assist passengers during check-in and boarding. Help with luggage handling and provide information on flights, ensuring a comfortable travel experience.
- **Check-in Operations:** Manage check-in counters efficiently. Verify passenger tickets, check baggage, and issue boarding passes while ensuring compliance with airline regulations.
- **Customer Service:** Address passenger inquiries and resolve issues related to flights or baggage. Maintain a positive attitude and provide support to enhance customer satisfaction.
- **Coordination with Crew:** Collaborate with flight and cabin crew to ensure timely departures and arrivals. Communicate important flight information to both passengers and staff.
- **Safety Compliance:** Adhere to all safety protocols and procedures. Ensure that ground operations comply with airline policies and industry regulations.
Required Skills and Expectations:
Candidates should have completed 10th grade and possess good communication skills in English and local languages. An approachable demeanor and strong problem-solving abilities are essential for handling customer interactions effectively. The role requires a team player willing to work in a fast-paced environment with attention to detail. Candidates should also be flexible with their work hours, as shifts may vary. A positive attitude and commitment to high standards of service are crucial for this position.