- Assist passengers: Help passengers with check-in procedures, luggage handling, and boarding processes to ensure a smooth travel experience.
- Handle baggage: Tag, load, and unload baggage on conveyor belts and vehicles following safety guidelines to prevent damage or loss.
- Conduct security checks: Screen passengers and their belongings using x-ray machines and metal detectors to ensure compliance with safety regulations.
- Coordinate with flight crew: Communicate important information between ground staff, flight attendants, and pilots to maintain efficient operations.
- Provide customer service: Address passenger inquiries, resolve complaints, and assist with special requests to ensure customer satisfaction.
- Maintain cleanliness: Keep the terminal, boarding gates, and baggage claim areas clean and organized to provide a pleasant environment for passengers.
Required Skills and Expectations:
- Strong communication skills: Ability to effectively interact with passengers and coworkers in a professional manner.
- Attention to detail: Must pay close attention to baggage tags, boarding passes, and security procedures to avoid errors.
- Physical fitness: Capable of lifting and moving heavy luggage and standing for long periods during shifts.
- Team player: Willingness to collaborate with colleagues to achieve common goals and deliver excellent service.
- Time management: Skills to prioritize tasks, handle multiple responsibilities, and adapt to changing circumstances in a fast-paced environment.