Airline Customer Service Representative (Freshers) Lucknow

We are seeking an Airline Customer Service Representative in Lucknow, India. This entry-level position is perfect for individuals passionate about providing excellent service in a dynamic environment. The role involves assisting passengers and ensuring a smooth travel experience.

Key responsibilities include:

- Assisting Passengers: Greet and assist customers with their inquiries about flights, bookings, and airline services to ensure a pleasant experience.

- Handling Reservations: Support customers with booking flights, making changes to itineraries, and processing cancellations with accuracy.

- Problem Resolution: Address passenger complaints and issues promptly, providing effective solutions while maintaining professionalism at all times.

- Information Provision: Provide essential flight information, including schedules, delays, and baggage policies to keep customers informed and satisfied.

- Administrative Duties: Perform clerical tasks such as data entry and maintaining accurate records to streamline operations.

Required skills and expectations include:

- Strong Communication Skills: Candidates must have clear verbal and written communication skills to effectively assist customers and convey information.

- Customer Service Orientation: A friendly and patient demeanor is essential, as the role involves interacting with diverse individuals and addressing their needs.

- Basic Computer Proficiency: Familiarity with computer systems and software will help in managing reservations and handling inquiries efficiently.

- Team Player: Ability to work well within a team, fostering a supportive environment for both colleagues and customers.

- Reliability: Attendance and punctuality are crucial, as the role requires consistent in-office presence to serve customers effectively.

• Experience

  0 - 2 Years

• No. of Openings

  830

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab