12th Pass Freshers For Airline Customer Service Representative

We are looking for an Airline Customer Service Representative to join our team in Gurgaon, India. In this role, you will help passengers with their inquiries and provide support throughout their travel experience. This is a full-time position ideal for individuals with 0 to 2 years of experience.

Key Responsibilities:

- Assist Passengers: You will greet customers warmly and address their questions or concerns about flights, bookings, and luggage.

- Handle Bookings: Help customers make, change, or cancel flight reservations using our booking system.

- Provide Information: Offer detailed information about flight schedules, fares, and airline policies.

- Resolve Issues: Calmly assist customers in resolving any problems they may face, such as flight delays or cancellations.

- Support Team: Collaborate with colleagues to ensure smooth service delivery and a positive experience for every passenger.

Required Skills and Expectations:

Candidates should possess strong communication skills to effectively interact with customers and provide clear information. A friendly and patient attitude is essential to handle inquiries and complaints professionally. Familiarity with computers and booking software is a plus, but training will be provided. You should be able to work in a fast-paced environment and manage multiple tasks efficiently. Punctuality and reliability are critical, as timely customer service is vital in the airline industry. Being a team player and displaying empathy will help you succeed in this role.

• Experience

  0 - 2 Years

• No. of Openings

  830

• Education

  12th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, 5 Working Days, Two-way Cab