Airline Customer Service Representative || Freshers & Experienced

As an Airline Customer Service Representative, you will play a crucial role in ensuring a positive travel experience for passengers. Your main duties will include:

- **Assisting Passengers**: You will help customers with their inquiries, including flight schedules, booking issues, and travel requirements, ensuring they receive accurate and timely information.

- **Handling Reservations**: You will manage flight bookings, changes, and cancellations, ensuring that passengers' needs are met efficiently and promptly.

- **Managing Customer Complaints**: You will address and resolve complaints or concerns raised by passengers, aiming to turn their negative experiences into positive ones through effective communication.

- **Providing Information**: You will inform passengers about airline policies, procedures, and safety protocols, ensuring that they are well-informed about their travel options.

- **Coordinating with Other Departments**: You will work closely with other airline departments, such as baggage service and airport operations, to ensure smooth service delivery for passengers.

Key skills and expectations include:

- **Effective Communication**: You must possess strong verbal and written communication skills to interact clearly and respectfully with customers.

- **Customer-Centric Attitude**: A genuine desire to assist and serve passengers is crucial for providing excellent customer service.

- **Problem-Solving Abilities**: You should be able to identify issues quickly and propose effective solutions to ensure customer satisfaction.

- **Team Player**: You will need to collaborate with colleagues and other departments to provide seamless service.

- **Adaptability**: The ability to handle diverse tasks and work in a fast-paced environment is essential for success in this role.

• Experience

  0 - 1 Years

• No. of Openings

  34

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata