Hiring Freshers || Airline Customer Service Representative

Join our team as an Airline Customer Service Representative in Darjeeling, where your primary role will be to assist and support our passengers throughout their travel experience.

**Key Responsibilities:**

- **Assist Passengers**: Address inquiries and provide information related to flight schedules, ticket bookings, and cancellations, ensuring passengers feel supported and informed.

- **Handle Customer Complaints**: Listen to customer concerns and resolve issues efficiently, maintaining a calm and professional demeanor to enhance their overall experience.

- **Process Ticket Transactions**: Manage booking and payment processes accurately, helping passengers with ticket purchases and changes while ensuring all transactions are error-free.

- **Maintain Flight Information**: Keep passengers updated on flight statuses, delays, and gate changes by communicating with various airline systems effectively.

- **Provide Travel Advice**: Offer suggestions on travel routes, check-in procedures, and destination information, enhancing clients' travel plans and ensuring they have necessary details.

**Required Skills and Expectations:**

Candidates should possess strong communication skills to interact with diverse customers effectively. A friendly and patient attitude is essential for dealing with various situations. Basic computer literacy is necessary for processing transactions and checking flight details. As this role requires teamwork, being cooperative and a good listener will be highly valued. A high school education (10th pass) is required, and previous experience in customer service is beneficial but not mandatory. Flexibility to work in a dynamic office environment is expected.

• Experience

  0 - 1 Years

• No. of Openings

  54

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata