Airline Customer Service Representative (Freshers) Bhubaneswar

As an Airline Customer Service Representative, you will play a vital role in ensuring a positive experience for airline passengers. Your responsibilities will include:

- **Customer Assistance**: You will greet customers, answer their questions, and provide information about flights, schedules, and services to help them with their travel plans.

- **Check-In Support**: You will assist passengers during the check-in process, ensuring they have the necessary documents and helping with baggage drop.

- **Problem Resolution**: If issues arise, such as flight delays or cancellations, you will communicate with passengers, provide updates, and suggest alternatives to resolve their concerns efficiently.

- **Booking Management**: You will handle flight reservations, changes, and cancellations, ensuring accurate data entry and adherence to airline policies.

- **Payment Processing**: You will assist with the payment of ticket fares and additional services, ensuring all transactions are secure and correctly processed.

To succeed in this role, you should possess strong communication skills to interact effectively with customers and team members. A good understanding of basic computer applications is necessary for managing bookings and handling customer inquiries. Flexibility is essential, as you may need to work various shifts, including weekends and holidays. Being friendly, patient, and attentive to details are qualities that will help you provide excellent customer service. A willingness to learn and adapt in a fast-paced environment is also important for this position.

• Experience

  0 - 1 Years

• No. of Openings

  43

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata