Airline Customer Service Representative - Full Time - Freshers

As an Airline Customer Service Representative in Asansol, you will play a vital role in enhancing our passengers' travel experience. Your primary focus will be on assisting customers with their travel needs and providing excellent service.

**Key Responsibilities:**

- **Respond to Customer Inquiries:** Answer calls and messages from passengers with questions about flights, bookings, and travel policies, ensuring they receive clear and accurate information.

- **Assist with Flight Reservations:** Help customers book new flights, change existing reservations, and provide fare information, making the process smooth and efficient.

- **Handle Complaints and Issues:** Address customer complaints promptly and professionally, working to resolve issues and ensure customer satisfaction.

- **Check-In Support:** Guide passengers through the check-in process, whether in person or over the phone, ensuring all necessary documents are prepared and available.

- **Provide Travel Information:** Offer information on flight schedules, boarding procedures, and luggage policies, helping passengers better understand their travel plans.

**Required Skills and Expectations:**

Candidates should possess strong communication skills, as you will interact with diverse customers. A friendly demeanor and patience are essential for handling various customer inquiries and complaints. Basic computer skills are necessary to use our reservation systems efficiently. Applicants should be reliable, able to work in a fast-paced environment, and be willing to learn. A minimum educational requirement is completing the 10th grade. Prior experience in customer service is a plus, but not mandatory, as on-the-job training will be provided.

• Experience

  0 - 1 Years

• No. of Openings

  45

• Education

  10th Pass

• Role

  Airline Customer Service Representative

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata