Fresher hiring for Airline Customer Service Representative

As an Airline Customer Service Executive based in Dhanbad, you will play a key role in enhancing the travel experience for passengers. This full-time office position is suitable for individuals with 0 to 1 year of experience and requires at least a 10th-grade education.

**Key Responsibilities:**

- **Assist Passengers:** Provide friendly support to passengers with inquiries regarding flight schedules, ticket bookings, and baggage handling, ensuring timely and accurate information.

- **Handle Complaints:** Address and resolve customer complaints effectively, ensuring that passengers feel heard and valued while providing solutions to enhance their experience.

- **Manage Ticketing:** Assist with the ticketing process, including issuing, changing, or canceling tickets, while ensuring compliance with the airline’s policies.

- **Provide Travel Information:** Inform passengers about travel rules, regulations, and requirements, such as visa policies and security protocols, helping them to prepare for their journey.

- **Coordinate with Team:** Work closely with other team members and departments to ensure smooth operations and a high level of service delivery.

**Required Skills and Expectations:**

- **Communication Skills:** Strong verbal communication abilities are essential for interacting positively with customers and colleagues.

- **Problem-Solving Skills:** Ability to think on your feet and resolve issues efficiently for a better customer experience.

- **Customer-Focused Attitude:** A passion for helping others and providing excellent service is crucial in this role.

- **Team Player:** Collaboration with coworkers and other departments is important for maintaining a smooth workflow.

- **Basic Computer Skills:** Competence in using computers and basic software applications to manage bookings and inquiries.

• Experience

  0 - 1 Years

• No. of Openings

  72

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Petrol Allowance, Mobile Allowance, Internet Allowance, Laptop, Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata