Hiring Freshers || Airline Customer Service Representative

As an Airline Customer Service Executive, you will play a vital role in ensuring a smooth travel experience for our customers. Your tasks will focus on providing high-quality service and support throughout their journey.

**Key Responsibilities:**

- **Customer Assistance:** Greet and assist passengers with inquiries about flights, schedules, and airline policies, ensuring they receive clear and accurate information.

- **Ticketing and Reservations:** Help customers make reservations and issue tickets, using the airline’s booking systems to process requests efficiently.

- **Problem Resolution:** Address and resolve customer concerns or complaints promptly and professionally, aiming for a positive outcome to enhance customer satisfaction.

- **Check-In Support:** Assist passengers during the check-in process, including baggage handling and issuing boarding passes, fostering a smooth boarding experience.

- **Communication:** Maintain clear communication with both customers and airline staff, ensuring that important updates and changes are conveyed effectively.

**Required Skills and Expectations:**

- Candidates should possess a minimum educational qualification of 10th grade.

- Strong communication skills are essential, allowing you to interact effectively with diverse passengers and team members.

- A friendly and positive attitude is important, as you will be the first point of contact for many travelers.

- Basic computer skills are necessary for navigating booking systems and managing customer information.

- Ability to work in a fast-paced environment while maintaining attention to detail is crucial for success in this role.

- Previous experience in customer service, although not mandatory, will be an advantage.

• Experience

  0 - 1 Years

• No. of Openings

  34

• Education

  10th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Hotel / Travel / Airline / Hospitality

• Gender

  [ Male / Female ]

• Age Limit

  18 - 38 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Overtime Pay, Joining Bonus, Annual Bonus, PF, Travel Allowance (TA), Health Insurance, ESI, Food/Meals, Accommodation, Two-way Cab

• Face Interview Location

  kolkata