Freshers For Airline Customer Service Representative - Kolkata

As an Airline Customer Service Executive, you will be responsible for assisting airline customers with their inquiries, ticket booking, and resolving issues. You will provide excellent customer service through phone, email, and in-person interactions, ensuring customer satisfaction and loyalty.

Key Responsibilities:

1. Handling customer inquiries: You will respond to customer queries regarding flight schedules, bookings, cancellations, and other related matters.

2. Booking tickets: You will assist customers with booking flights, ensuring accuracy and timely processing.

3. Issue resolution: Address and resolve customer complaints or issues effectively, providing satisfactory solutions.

4. Customer assistance: Offer guidance and support to customers facing challenges during their travel experience, demonstrating empathy and problem-solving skills.

Required Skills and Expectations:

1. Strong communication skills: Ability to effectively communicate with customers in a clear and professional manner.

2. Customer-centric approach: Demonstrated commitment to providing exceptional service and ensuring customer satisfaction.

3. Problem-solving abilities: Capable of addressing customer issues promptly and finding solutions effectively.

4. Basic computer skills: Proficiency in using computer systems and software for ticket bookings and customer interactions.

5. Patience and empathy: Ability to handle challenging situations with patience and empathy towards customers.

FOR FURTHER INFORMATION KINDLY CONTACT: /

• Experience

  0 - 1 Years

• No. of Openings

  28

• Education

  12th Pass

• Role

  Airline Customer Service Executive

• Industry Type

  Aviation / Airline / Aerospace

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  KOLKATA