We are looking for a dedicated Air Ticketing Staff member to join our team in Kurnool, India. This is an entry-level position suitable for recent graduates who want to start their career in the travel industry.
Key Responsibilities:
1. **Ticket Booking:** Assist customers in booking flight tickets by providing accurate information about available flights, prices, and schedules.
2. **Customer Service:** Address inquiries and provide assistance to travelers both face-to-face and over the phone, ensuring a positive and helpful experience.
3. **Documentation:** Manage and organize travel documents, ensuring that all bookings and passenger details are accurately recorded in the system.
4. **Problem Solving:** Handle ticket changes, cancellations, and refunds, working promptly and efficiently to resolve any issues that may arise.
5. **Collaboration:** Work closely with airlines and travel agencies to stay updated on ticketing policies and promotions, ensuring the best options for clients.
Required Skills and Expectations:
Ideal candidates must possess a positive attitude, strong communication skills, and the ability to work well in a team environment. A detail-oriented approach is essential to ensure accuracy in bookings and documentation. Basic computer skills are necessary for managing ticketing systems. Candidates should be eager to learn about the airline industry and travel regulations. This role is suitable for recent graduates who are proactive and have a passion for travel. Flexibility in working hours may be required to accommodate customer needs.