- handle air ticketing inquiries and bookings: the air ticketing staff is responsible for assisting customers with their flight inquiries, providing information on available flights, and booking tickets according to their preferences and budget.
- manage ground operations: this includes handling check-ins, boarding processes, assisting passengers with luggage, and ensuring smooth operations at the airport terminal.
- process air cargo shipments: the staff is responsible for handling the booking, tracking, and processing of air cargo shipments, ensuring they reach their destination safely and on time.
- assist ground staff: collaborate with other ground staff members to ensure efficient airport operations, assist in resolving customer issues, and support overall customer satisfaction.
required skills and expectations:
- good communication skills: the air ticketing staff should have excellent communication skills to interact with customers, provide information clearly, and handle inquiries effectively.
- attention to detail: being detail-oriented is crucial in the airline industry to ensure accurate ticketing information, cargo processing, and customer assistance.
- basic computer skills: proficiency in using computer systems and software is essential for managing air ticket bookings, cargo shipments, and other operational tasks effectively.
- customer service orientation: having a customer-centric approach is important in this role to provide excellent service, address customer needs, and ensure a positive travel experience for passengers.