- Handle air ticketing inquiries and bookings: The air ticketing staff is responsible for assisting customers with their flight inquiries, providing information on available flights, and booking tickets according to their preferences and budget.
- Manage ground operations: This includes handling check-ins, boarding processes, assisting passengers with luggage, and ensuring smooth operations at the airport terminal.
- Process air cargo shipments: The staff is responsible for handling the booking, tracking, and processing of air cargo shipments, ensuring they reach their destination safely and on time.
- Assist ground staff: Collaborate with other ground staff members to ensure efficient airport operations, assist in resolving customer issues, and support overall customer satisfaction.
Required skills and expectations:
- Good communication skills: The air ticketing staff should have excellent communication skills to interact with customers, provide information clearly, and handle inquiries effectively.
- Attention to detail: Being detail-oriented is crucial in the airline industry to ensure accurate ticketing information, cargo processing, and customer assistance.
- Basic computer skills: Proficiency in using computer systems and software is essential for managing air ticket bookings, cargo shipments, and other operational tasks effectively.
- Customer service orientation: Having a customer-centric approach is important in this role to provide excellent service, address customer needs, and ensure a positive travel experience for passengers.