- handle ticket reservations: responsible for assisting customers in booking and confirming airline tickets for their travel needs.
- provide customer service: address customer inquiries regarding flight schedules, fares, and any other travel-related information in a professional and friendly manner.
- coordinate with airlines: communicate with airlines to check availability, make reservations, and ensure smooth processing of ticket bookings.
- manage ticketing systems: utilize computerized reservation systems to input customer data, issue tickets, and update flight information accurately.
- assist with baggage handling: help customers with luggage check-in, tagging, and ensuring proper handling of baggage in compliance with airline policies.
skills and expectations:
1. strong communication skills to interact effectively with customers and airline representatives.
2. attention to detail to accurately input and process ticket information.
3. ability to work under pressure and handle multiple tasks in a fast-paced environment.
4. basic computer skills to navigate ticketing systems and online booking platforms.
5. willingness to work flexible hours, including weekends and holidays, to accommodate the needs of travelers.