- Handling air ticket bookings: The primary responsibility of an Air Ticketing Staff is to manage and process airline ticket reservations for customers, ensuring accuracy and efficiency in booking flights.
- Providing customer service: Assist customers with their inquiries, provide information about flight schedules, fares, and make recommendations based on their preferences and budget.
- Managing cancellations and refunds: Process ticket cancellations and refunds for customers according to airline policies and procedures, ensuring customer satisfaction and resolving any issues that may arise.
- Coordinating with airlines and travel agencies: Communicate with airlines and travel agencies to secure the best deals for customers, negotiate group bookings, and resolve any booking discrepancies.
- Maintaining records and documentation: Keep accurate records of all bookings, cancellations, and refunds, ensuring that all paperwork is filed correctly and in a timely manner.
Skills and Expectations:
- Strong communication skills: Ability to communicate effectively with customers, airlines, and travel agencies, both verbally and in writing.
- Attention to detail: Must be detail-oriented and able to accurately process bookings and handle customer inquiries.
- Knowledge of airline industry: Understanding of air ticketing processes, airline policies, and fare structures.
- Computer proficiency: Familiarity with airline reservation systems and booking software.
- Ability to work under pressure: Able to multitask, work efficiently in a fast-paced environment, and handle challenging situations with professionalism.