As an Air Ticketing Staff member, you will play a key role in assisting customers with their travel arrangements. Your primary responsibilities will include:
- **Booking Flights**: You will handle customer inquiries regarding flight availability and make reservations according to their preferences, ensuring accuracy in the booking process.
- **Issuing Tickets**: After bookings are confirmed, you will issue electronic tickets and ensure that all details are correct, facilitating a smooth travel experience for customers.
- **Customer Assistance**: You will provide support to customers by answering questions about flight schedules, pricing, and policies, helping them make informed decisions about their travel plans.
- **Handling Changes and Cancellations**: In case of changes to itineraries or cancellations, you will assist customers with necessary adjustments, processing refunds or re-bookings as required.
- **Maintaining Records**: You will keep accurate records of bookings and transactions, ensuring compliance with company procedures and regulations.
To thrive in this role, you should meet the following skills and expectations:
- **Communication Skills**: Good verbal and written communication skills are essential, as you will interact with customers regularly.
- **Attention to Detail**: You must be detail-oriented to ensure that all bookings and ticketing information is accurate.
- **Basic Computer Skills**: Familiarity with ticketing software and proficiency in using computers will be important for handling bookings efficiently.
- **Team Player**: You should be able to work well with colleagues in a fast-paced environment, assisting each other to achieve team goals.
- **Positive Attitude**: A friendly and customer-focused approach is vital to providing an excellent service experience.
Experience
0 - 1 Years
No. of Openings
58
Education
12th Pass
Role
Air Ticketing Staff
Industry Type
Hotel / Travel / Airline / Hospitality
Gender
[ Male / Female ]
Age Limit
18 - 37 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
PF, ESI, Food/Meals, Accommodation, Two-way Cab