We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This full-time position is perfect for individuals with little to no experience in air ticketing but a strong desire to learn and grow in the travel industry.
**Key Responsibilities:**
- **Ticket Booking:** Handle ticket bookings for travelers using airline systems. This includes selecting the best flight options based on customer preferences and budget.
- **Customer Assistance:** Provide excellent customer service by answering queries and guiding clients through the ticket booking process, ensuring a pleasant experience at every step.
- **Payment Processing:** Manage payment transactions accurately. Ensure that all bookings are confirmed and payments are processed without errors.
- **Record Keeping:** Maintain records of all bookings and transactions. This ensures easy retrieval of information when needed and helps keep operations running smoothly.
- **Issue Resolution:** Handle any issues related to ticket changes, cancellations, or refunds promptly. This involves coordinating with airlines and customers to find suitable solutions.
**Required Skills and Expectations:**
- Strong communication skills are essential for interacting effectively with customers and team members.
- Basic computer skills are required to navigate booking systems and manage emails.
- Attention to detail is crucial, as accurate information is needed for ticket bookings and transactions.
- A positive attitude and willingness to learn are expected, as this role is ideal for those starting their career in the air travel industry.
- Ability to work in a fast-paced environment and handle pressure effectively is important for success in this role.