- key responsibilities:
1. handling air ticket bookings: process bookings for flights, ensuring accuracy and efficiency to meet customer needs.
2. managing ground operations: assist in coordinating activities such as check-in, baggage handling, and boarding to ensure smooth flight operations.
3. providing customer service: address queries and concerns from passengers regarding their travel arrangements and provide assistance as needed.
4. handling air cargo logistics: coordinate the transportation of cargo on flights, ensuring proper documentation and handling procedures are followed.
- required skills and expectations:
1. strong attention to detail: ability to accurately process bookings, manage documentation, and adhere to protocols.
2. good communication skills: clear and effective communication with passengers, colleagues, and airline personnel is essential.
3. ability to work under pressure: capable of handling multiple tasks simultaneously in a fast-paced environment.
4. basic computer skills: proficiency in using booking systems and software to manage reservations and logistics effectively.
5. willingness to learn: openness to training and development to enhance skills and knowledge in the aviation industry.