- Key Responsibilities:
1. Handling air ticket bookings: Process bookings for flights, ensuring accuracy and efficiency to meet customer needs.
2. Managing ground operations: Assist in coordinating activities such as check-in, baggage handling, and boarding to ensure smooth flight operations.
3. Providing customer service: Address queries and concerns from passengers regarding their travel arrangements and provide assistance as needed.
4. Handling air cargo logistics: Coordinate the transportation of cargo on flights, ensuring proper documentation and handling procedures are followed.
- Required Skills and Expectations:
1. Strong attention to detail: Ability to accurately process bookings, manage documentation, and adhere to protocols.
2. Good communication skills: Clear and effective communication with passengers, colleagues, and airline personnel is essential.
3. Ability to work under pressure: Capable of handling multiple tasks simultaneously in a fast-paced environment.
4. Basic computer skills: Proficiency in using booking systems and software to manage reservations and logistics effectively.
5. Willingness to learn: Openness to training and development to enhance skills and knowledge in the aviation industry.