- key responsibilities:
1. handling air ticket booking: responsible for assisting customers in booking flights, selecting seats, and issuing tickets.
2. managing ground operations: ensuring smooth check-in, security checks, boarding, and baggage handling.
3. providing customer service: addressing queries, resolving issues, and assisting passengers with their travel needs.
4. handling air freight and cargo: coordinating the transportation of goods and managing related documentation.
5. updating flight information: keeping track of flight schedules, delays, cancellations, and communicating updates to passengers.
- required skills and expectations:
1. excellent communication skills: ability to interact with customers effectively and provide exceptional service.
2. attention to detail: ensuring accuracy in booking information, seat selection, and baggage handling.
3. basic computer knowledge: familiarity with booking systems, online portals, and email communication.
4. problem-solving skills: ability to handle customer complaints, flight disruptions, and unexpected situations.
5. team player: collaborating with ground staff, airlines, and other departments to ensure efficient operations.