- Key Responsibilities:
1. Handling air ticket booking: Responsible for assisting customers in booking flights, selecting seats, and issuing tickets.
2. Managing ground operations: Ensuring smooth check-in, security checks, boarding, and baggage handling.
3. Providing customer service: Addressing queries, resolving issues, and assisting passengers with their travel needs.
4. Handling air freight and cargo: Coordinating the transportation of goods and managing related documentation.
5. Updating flight information: Keeping track of flight schedules, delays, cancellations, and communicating updates to passengers.
- Required Skills and Expectations:
1. Excellent communication skills: Ability to interact with customers effectively and provide exceptional service.
2. Attention to detail: Ensuring accuracy in booking information, seat selection, and baggage handling.
3. Basic computer knowledge: Familiarity with booking systems, online portals, and email communication.
4. Problem-solving skills: Ability to handle customer complaints, flight disruptions, and unexpected situations.
5. Team player: Collaborating with ground staff, airlines, and other departments to ensure efficient operations.