As an Air Ticketing Staff member, you will be responsible for assisting customers with their air travel needs. Your role will involve ensuring a smooth ticketing process and providing excellent customer service. Here are your key responsibilities:
- **Customer Assistance**: Help customers with inquiries about flight schedules, fares, and travel routes, providing clear and accurate information to support their travel plans.
- **Ticket Reservation**: Process flight bookings by using the designated ticketing software, ensuring that all information is entered correctly to avoid errors.
- **Payment Processing**: Handle payments for ticket purchases, ensuring that all transactions are completed securely and accurately.
- **Documentation Management**: Maintain and organize passenger records and ticketing documents, ensuring easy access and compliance with company policies.
- **Problem Resolution**: Address customer issues related to ticket cancellations or changes, providing solutions in a timely and professional manner.
To succeed in this role, you should possess strong communication skills to interact effectively with customers. Attention to detail is essential for managing bookings and ensuring accuracy in ticketing. Basic computer proficiency is necessary to operate ticketing software. A good understanding of airline policies and procedures is a plus. Being a team player and having a positive attitude will contribute to a collaborative work environment. This position is suitable for individuals with 0 to 1 year of experience who are eager to begin their careers in the travel industry.
Experience
0 - 1 Years
No. of Openings
55
Education
10th Pass
Role
Air Ticketing Staff
Industry Type
Aviation / Airline / Aerospace
Gender
[ Male / Female ]
Age Limit
18 - 36 Yrs.
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Benefits include
Flexible Working Hours, PF, Health Insurance, ESI, Food/Meals, Accommodation, One-way Cab