Hiring Fresher / Air Ticketing Executive / 10th Pass

Fly Careers

0 - 1 Years
60 Openings
2.8 - 7.5 Lac/Yr
Posted 12 days ago
Face-to-Face interview
Ranchi

Key Skills

Customer Relationship Air Ticketing Ticket Booking

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Job Description

As an Air Ticketing Staff member, you will play an essential role in assisting customers with their travel needs. Your main responsibilities will include:

- **Booking Air Tickets**: You will help customers choose and book their flights based on their travel plans and preferences, ensuring they have accurate information regarding schedules and prices.

- **Providing Customer Support**: You will address customer inquiries via phone or in person, helping them with ticket-related questions, changes, and cancellations in a friendly and professional manner.

- **Handling Payments**: You will process payments for ticket bookings, ensuring that all financial transactions are completed accurately and securely.

- **Maintaining Records**: You will keep accurate records of ticket sales and customer information in the system, which is crucial for tracking bookings and resolving issues.

- **Coordinating with Airlines**: You will communicate with various airlines and travel partners to confirm bookings and resolve any discrepancies or issues that may arise.

To succeed in this role, you should possess strong communication skills, both verbal and written, to interact effectively with customers and colleagues. Attention to detail is important to avoid errors in bookings and payments. Basic computer skills are required to navigate ticketing systems and manage records efficiently. A positive attitude and willingness to learn will greatly contribute to your growth and success in the airline industry. Previous experience in customer service, though not necessary, will be an added advantage. You should be able to work well in a team and maintain a professional demeanor at all times.