As an Air Ticketing Staff member, you will play a vital role in ensuring that customers have a smooth booking experience. Your responsibilities will include:
- **Booking Air Tickets**: You will handle customer requests for flight reservations, ensuring accurate ticket issuance and timely confirmations.
- **Customer Assistance**: Provide information about flight schedules, fares, and ticket policies, helping customers make informed decisions.
- **Handling Queries**: Address any questions or concerns customers may have regarding their bookings or travel plans, ensuring a high level of customer satisfaction.
- **Processing Payments**: Assist customers with payment procedures and ensure transactions are completed securely and efficiently.
- **Coordinating with Airlines**: Work closely with airlines and travel partners to resolve any issues related to flight bookings, cancellations, or changes.
- **Maintaining Records**: Keep updated records of all transactions, ensuring data accuracy in booking systems and files.
To be successful in this role, you should possess good communication skills to interact effectively with customers. Attention to detail is essential for processing bookings and payments accurately. Basic computer skills are necessary for handling booking systems, and a willingness to learn about the travel industry will be an asset. A positive attitude and a team-oriented mindset will help you thrive in this fast-paced environment. Previous experience is not required, making this an excellent opportunity for freshers looking to start their career in air ticketing.