We are looking for an enthusiastic Air Ticketing Staff member to join our team in Kolkata. This is a full-time position suitable for freshers or individuals with up to one year of experience. As part of our air ticketing team, you will play a crucial role in assisting customers with their travel plans.
**Key Responsibilities:**
- **Customer Assistance:** Provide excellent service to customers by helping them book air tickets based on their travel preferences.
- **Ticket Reservation:** Manage the entire ticket reservation process, ensuring that all details such as dates, destinations, and passenger information are accurately entered.
- **Payment Handling:** Collect payments for ticket bookings and ensure all financial transactions are processed securely and correctly.
- **Problem Resolution:** Address and resolve any issues or concerns raised by customers regarding their tickets or travel plans in a timely manner.
- **Record Keeping:** Maintain accurate records of ticket sales, customer interactions, and payment transactions for future reference.
**Required Skills and Expectations:**
- A minimum educational qualification of 10th pass is required, with preference for candidates who have studied or have an interest in travel and tourism.
- Strong communication skills, both verbal and written, to effectively interact with customers and provide clear information.
- Basic computer skills are essential to manage booking systems and process transactions efficiently.
- A positive attitude and eagerness to learn about the travel industry will help you succeed in this role.
- Ability to work confidently in a team and handle pressure during busy times.