Fresher hiring for Air Ticketing Executive

Key Responsibilities:

1. Assist customers in booking air tickets: Assist customers in finding the best flight options, booking tickets, and providing information on various travel options.

2. Handle ticket cancellations and modifications: Assist customers in changing or canceling their flight bookings and processing refunds as per airline policies.

3. Provide information on travel regulations: Inform customers about necessary travel documents, visa requirements, COVID-19 guidelines, and other relevant information for their journey.

4. Resolve customer queries and issues: Address customer complaints, resolve booking errors, and provide assistance in case of flight delays or cancellations.

5. Maintain booking records: Keep accurate records of all bookings, cancellations, modifications, and customer interactions for reference and reporting purposes.

Required Skills and Expectations:

- Good communication skills: Ability to communicate effectively with customers, airline representatives, and team members.

- Strong attention to detail: Ability to accurately process bookings, cancellations, and modifications to ensure a seamless customer experience.

- Basic computer skills: Proficiency in using booking systems, email, and MS Office applications.

- Customer service orientation: Willingness to go the extra mile to ensure customer satisfaction and resolve issues promptly.

- Ability to work in a fast-paced environment: Capability to multitask, prioritize tasks, and handle pressure during peak travel times.

• Experience

  0 - 1 Years

• No. of Openings

  31

• Education

  10th Pass

• Role

  Air Ticketing Staff

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Kolkata