We are looking for dedicated Air Ticketing Staff to join our team in Visakhapatnam. This is a full-time position suitable for candidates with 0 to 2 years of experience.
Key Responsibilities:
- Booking Flight Tickets: You will assist customers in finding and booking their desired flight tickets based on their travel preferences and budgets.
- Customer Support: You will provide excellent customer service by addressing inquiries, resolving issues, and offering advice on travel packages and options.
- Ticket Changes and Cancellations: You will manage changes or cancellations of flight bookings, ensuring to follow airline policies and procedures while assisting customers effectively.
- Handling Payments: You will process payments for ticket purchases and ensure that all financial transactions are documented accurately.
- Maintaining Records: You will keep accurate records of bookings, payments, and customer interactions to ensure efficient operations and easy reference.
Required Skills and Expectations:
- Strong communication skills to interact clearly and effectively with customers over the phone and in person.
- Basic knowledge of airline operations and ticketing systems, with a willingness to learn more about the industry.
- Attention to detail is crucial for entering customer information accurately and managing bookings properly.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- A customer-oriented mindset to ensure a positive experience for every traveler.
Candidates should have completed their 12th grade and demonstrate a positive attitude and eagerness to grow within the role.