We are looking for dedicated Air Ticketing Staff to join our team in Mumbai. The role is ideal for candidates with 0 to 2 years of experience and requires at least a 10th-grade education. The position is full-time and will be based in the office.
**Key Responsibilities:**
- **Booking Air Tickets:** Assist customers in selecting and confirming their flight reservations, ensuring all details are accurate to meet their travel needs.
- **Customer Service:** Provide excellent support to clients, addressing their inquiries related to ticketing, flight changes, and travel guidelines in a friendly manner.
- **Ticketing Software Utilization:** Make use of the ticketing software efficiently to process bookings, cancellations, and refunds, maintaining high accuracy in transactions.
- **Documentation:** Ensure all relevant travel documents are completed correctly and verify the necessary information is shared with clients for a smooth travel experience.
- **Problem Solving:** Handle any issues or conflicts that may arise during the ticketing process, working to find effective solutions for customer satisfaction.
**Required Skills and Expectations:**
The ideal candidate should have strong communication skills to interact effectively with customers and colleagues. Basic computer skills and knowledge of ticketing systems are essential to perform the job efficiently. A positive attitude and the ability to work under pressure are crucial for managing busy ticketing periods. Teamwork and adaptability are important, as staff will collaborate closely with others in a dynamic office environment.