In the role of Air Ticketing Staff, you will be responsible for various tasks related to air ticketing and customer service. This position requires you to work full-time from the office located in Guwahati.
Key Responsibilities:
- Air Ticketing Operations: Handle the booking and issuance of airline tickets, ensuring accuracy and efficiency in all transactions.
- Customer Support: Provide assistance to customers regarding flight inquiries, changes, and cancellations, offering excellent service throughout the process.
- Documentation Management: Maintain and organize necessary paperwork for ticketing and customer requests, ensuring all documentation complies with company standards.
- Coordination with Airlines: Liaise with airline representatives to resolve any issues related to ticketing and customer queries.
- Cabin Crew Interviews: Participate in the coordination of cabin crew recruitment processes, assisting with interview arrangements as needed.
Required Skills and Expectations:
- Education: Candidates must have completed at least 10th grade.
- Experience: Preferably seeking individuals with up to 2 years of relevant experience, but freshers are welcome to apply.
- Excellent Communication: Strong verbal and written communication skills are essential for effective customer interaction.
- Technical Proficiency: Familiarity with ticketing systems and basic computer skills is expected to facilitate daily operations.
- Teamwork: Ability to work well within a team, contributing to a positive work environment.
- Customer-Oriented Attitude: A commitment to providing exceptional customer service is crucial.
The work schedule involves shifts from 10 am to 6 pm. Candidates should be prepared for the responsibilities mentioned and should possess necessary documents for employment verification.