As an Air Ticketing Executive, you will play a crucial role in helping customers plan their travel by booking air tickets. You will work in a fast-paced office environment in Gwalior, ensuring a smooth ticketing process for clients.
Key Responsibilities:
- Booking Air Tickets: You will assist customers in selecting and booking their flights based on their travel needs and preferences.
- Handling Inquiries: Respond to customer questions and concerns regarding flight availability, pricing, and itineraries promptly and clearly.
- Issuing Tickets: Process and issue electronic tickets accurately, ensuring all details are correct to avoid any travel issues.
- Coordination with Airlines: Liaise with various airlines to obtain the best fares and options for customers, ensuring competitive pricing.
- Providing Travel Information: Offer additional information about baggage policies, travel insurance, and necessary travel documents to enhance customer experience.
- Maintaining Records: Keep detailed records of transactions, customer interactions, and feedback to improve future service.
Required Skills and Expectations:
Candidates should have good communication skills to interact effectively with customers. A basic understanding of computer systems and ticketing software is essential. Attention to detail is important to avoid errors in bookings. A positive attitude and willingness to learn are crucial, as this position is suitable for candidates with little to no experience. A completed 12th-grade education is necessary, and the ability to work full time in an office setting is expected.