- key responsibilities:
1. air ticketing: issuing air tickets to passengers based on their travel requirements and ensuring all details are accurately recorded in the system.
2. ground management: assisting passengers at the airport with check-in, boarding, and resolving any issues or queries they may have.
3. ground staff: collaborating with ground staff to ensure a smooth travel experience for passengers from check-in to boarding.
4. air cargo: handling air cargo bookings, ensuring proper documentation, and coordinating with cargo handling teams for timely delivery.
- required skills and expectations:
1. strong communication skills to interact effectively with passengers and colleagues.
2. attention to detail to accurately process ticketing and cargo handling procedures.
3. basic computer skills to navigate ticketing systems and process bookings efficiently.
4. ability to work under pressure and resolve passenger issues promptly and professionally.
5. willingness to work in a fast-paced environment and adapt to changing circumstances at the airport.