- handling air ticket booking: responsible for assisting customers in booking airline tickets through various booking platforms, ensuring accuracy and efficiency in the process.
- providing information on flight schedules and fares: must be knowledgeable about different flight schedules, routes, and fares to provide customers with accurate and up-to-date information for their travel plans.
- coordinating with airlines and other ground staff: collaborate with airlines and ground staff to ensure smooth operations and resolve any issues related to ticketing or passenger travel.
- managing air cargo shipments: assist in handling air cargo shipments, ensuring proper documentation and timely delivery of goods.
- processing ticket cancellations and refunds: handle ticket cancellations and refunds efficiently, following the necessary procedures and ensuring customer satisfaction.
skills and expectations:
- excellent communication skills: ability to effectively communicate with customers, airlines, and other staff members to provide seamless service.
- attention to detail: must have a keen eye for detail to accurately process ticket bookings and other travel-related information.
- basic computer skills: proficiency in using booking platforms and other computer software for ticketing and communication purposes.
- customer service orientation: strong focus on providing excellent customer service and resolving any customer queries or issues effectively.
- adaptability: ability to work in a fast-paced environment and adapt to changing circumstances to meet customer needs and operational requirements.