- Handle air ticketing inquiries: The air ticketing executive will be responsible for handling inquiries related to air ticket bookings, cancellations, changes, and refunds from customers.
- Issue tickets and reservations: The executive will be required to issue tickets, make reservations, and provide customers with the necessary travel documentation for their flights.
- Coordinate with airlines: The executive will need to coordinate with various airlines to get the best deals for customers, as well as to resolve any issues related to ticketing.
- Assist with ground management: In addition to ticketing responsibilities, the executive may also be required to assist with ground management activities such as baggage handling, check-in services, and boarding procedures.
Skills and Expectations:
- Good communication skills: The air ticketing executive should have excellent communication skills to effectively interact with customers and airline representatives.
- Attention to detail: Accuracy is crucial in air ticketing, so the executive must pay close attention to details to avoid errors in ticketing and reservation processes.
- Basic computer skills: The candidate should be comfortable using computer systems and software to issue tickets, make reservations, and manage customer information.
- Customer service orientation: Providing exceptional customer service is essential in this role, so the candidate should be patient, empathetic, and willing to go the extra mile to assist customers with their travel needs.