- handle air ticketing inquiries: the air ticketing executive will be responsible for handling inquiries related to air ticket bookings, cancellations, changes, and refunds from customers.
- issue tickets and reservations: the executive will be required to issue tickets, make reservations, and provide customers with the necessary travel documentation for their flights.
- coordinate with airlines: the executive will need to coordinate with various airlines to get the best deals for customers, as well as to resolve any issues related to ticketing.
- assist with ground management: in addition to ticketing responsibilities, the executive may also be required to assist with ground management activities such as baggage handling, check-in services, and boarding procedures.
skills and expectations:
- good communication skills: the air ticketing executive should have excellent communication skills to effectively interact with customers and airline representatives.
- attention to detail: accuracy is crucial in air ticketing, so the executive must pay close attention to details to avoid errors in ticketing and reservation processes.
- basic computer skills: the candidate should be comfortable using computer systems and software to issue tickets, make reservations, and manage customer information.
- customer service orientation: providing exceptional customer service is essential in this role, so the candidate should be patient, empathetic, and willing to go the extra mile to assist customers with their travel needs.