We are seeking a dedicated Air Ticketing Executive to join our team in Kolkata. This role is ideal for freshers who are keen to grow in the travel industry while providing excellent customer service and support.
Key Responsibilities:
- **Ticket Handling**: Process airline ticket bookings, modifications, and cancellations efficiently while ensuring all customer details are accurate.
- **Customer Service**: Assist clients face-to-face and over the phone by answering queries, providing travel information, and resolving any ticket-related issues in a timely manner.
- **Coordination**: Work with airlines and travel partners to confirm bookings and manage any changes, ensuring smooth travel arrangements for clients.
- **Documentation**: Maintain accurate records of ticket sales and customer interactions in our database for future reference and quality assurance.
- **Up-to-date Knowledge**: Stay informed about airline policies, travel regulations, and promotional deals to provide the best advice and options to customers.
Required Skills and Expectations:
Candidates should have completed at least 10th grade and possess excellent communication skills, both verbal and written. Being detail-oriented is crucial for managing ticket information accurately. A positive attitude, along with a willingness to learn and adapt in a fast-paced environment, is essential for success in this role. Basic computer proficiency is also expected to handle ticketing systems and customer inquiries efficiently.