Key Responsibilities:
1. Booking Air Tickets: Responsible for booking flight tickets for customers using airline reservation systems.
2. Handling Inquiries: Respond to customer inquiries related to ticketing, flight schedules, pricing, and other related information.
3. Providing Customer Service: Assist customers with their ticketing needs, provide guidance on airline policies, and offer solutions to any issues that may arise.
4. Managing Reservations: Ensure accurate and timely processing of reservations, cancellations, and changes in flight itineraries.
5. Coordinating with Airlines: Communicate with airlines to confirm bookings, resolve ticketing issues, and coordinate special requests.
Required Skills and Expectations:
1. Good Communication Skills: Ability to communicate effectively with customers and airlines to provide accurate information and resolve issues.
2. Attention to Detail: Must be detail-oriented to ensure accurate booking of tickets and processing of reservations.
3. Computer Proficiency: Familiarity with airline reservation systems and basic computer skills to manage bookings efficiently.
4. Customer Service Skills: Ability to handle customer inquiries, provide excellent service, and address customer needs professionally.
5. Ability to Work in a Fast-Paced Environment: Must be able to multitask, work under pressure, and meet tight deadlines in a dynamic work environment.