- Handle air ticket reservations: Responsible for booking and securing air tickets for customers based on their preferences and requirements.
- Manage air ticketing process: Coordinate with airlines, travel agencies, and customers to ensure smooth ticketing processes and resolve any issues or discrepancies.
- Provide customer service: Assist customers with inquiries, changes to bookings, cancellations, and other related ticketing services in a professional and helpful manner.
- Update booking information: Maintain accurate and up-to-date records of bookings, reservations, and customer information for efficient ticketing operations.
- Assist with ground management: Support ground staff with tasks related to passenger check-in, baggage handling, and other ground management activities as needed.
Required Skills and Expectations:
- Strong communication skills: Ability to effectively communicate with customers, airlines, and colleagues to ensure clear and accurate ticketing services.
- Attention to detail: Must pay close attention to detail when booking tickets, managing reservations, and updating information to prevent errors and ensure customer satisfaction.
- Customer service orientation: A customer-centric approach to resolving issues, assisting with inquiries, and providing excellent service to passengers throughout the ticketing process.
- Basic computer skills: Proficiency in using computer systems, reservation software, and other related technology to manage ticketing operations efficiently.
- Adaptability: Ability to multitask, work under pressure, and adapt to changing priorities in a fast-paced and dynamic work environment.