- handle air ticket reservations: responsible for booking and securing air tickets for customers based on their preferences and requirements.
- manage air ticketing process: coordinate with airlines, travel agencies, and customers to ensure smooth ticketing processes and resolve any issues or discrepancies.
- provide customer service: assist customers with inquiries, changes to bookings, cancellations, and other related ticketing services in a professional and helpful manner.
- update booking information: maintain accurate and up-to-date records of bookings, reservations, and customer information for efficient ticketing operations.
- assist with ground management: support ground staff with tasks related to passenger check-in, baggage handling, and other ground management activities as needed.
required skills and expectations:
- strong communication skills: ability to effectively communicate with customers, airlines, and colleagues to ensure clear and accurate ticketing services.
- attention to detail: must pay close attention to detail when booking tickets, managing reservations, and updating information to prevent errors and ensure customer satisfaction.
- customer service orientation: a customer-centric approach to resolving issues, assisting with inquiries, and providing excellent service to passengers throughout the ticketing process.
- basic computer skills: proficiency in using computer systems, reservation software, and other related technology to manage ticketing operations efficiently.
- adaptability: ability to multitask, work under pressure, and adapt to changing priorities in a fast-paced and dynamic work environment.