- Book air tickets for customers: Responsible for assisting customers in booking air tickets for their travel needs. This includes providing information on flight schedules, availability, and pricing.
- Provide customer service: Ensure excellent customer service by addressing customer inquiries and concerns related to air travel, including changes in bookings, cancellations, and refund processes.
- Coordinate with airlines: Liaise with airlines to secure bookings, resolve any issues, and provide updates to customers regarding flight status and changes.
- Manage ground operations: Assist in managing ground operations at the airport, including coordinating with ground staff, checking in passengers, and ensuring smooth boarding processes.
- Update booking systems: Maintain accurate records of bookings and transactions in the ticketing system, ensuring all information is up-to-date and accessible for reference.
Skills and Expectations:
- Strong communication skills to interact with customers and airline staff effectively.
- Attention to detail to accurately book tickets and manage reservations.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Knowledge of air ticketing systems and processes to effectively navigate booking platforms.
- Willingness to work flexible hours, including shifts and weekends, to accommodate customer needs.