- responsible for issuing, reissuing, and canceling air tickets for clients: this involves handling booking requests, verifying passenger information, and processing payments accurately and efficiently.
- assist customers with flight inquiries and provide information on flight schedules, fares, and availability: requires excellent communication skills to ensure clear and helpful assistance to customers.
- coordinate with airlines to make reservations, changes, and special requests on behalf of clients: this involves liaising with airline representatives to ensure smooth travel arrangements for customers.
- handle customer complaints and issues regarding flights, reservations, and ticketing: requires problem-solving skills and patience to address customer concerns effectively.
- ensure compliance with airline policies and regulations: this includes staying informed about airline rules and procedures to ensure all ticketing processes are done correctly and in accordance with industry standards.
required skills and expectations:
- strong attention to detail and accuracy in ticketing processes.
- excellent communication skills to assist clients effectively.
- ability to work under pressure and multitask in a fast-paced environment.
- knowledge of air ticketing systems and software.
- ability to work in a team and collaborate effectively with colleagues and airline representatives.