- Responsible for issuing, reissuing, and canceling air tickets for clients: This involves handling booking requests, verifying passenger information, and processing payments accurately and efficiently.
- Assist customers with flight inquiries and provide information on flight schedules, fares, and availability: Requires excellent communication skills to ensure clear and helpful assistance to customers.
- Coordinate with airlines to make reservations, changes, and special requests on behalf of clients: This involves liaising with airline representatives to ensure smooth travel arrangements for customers.
- Handle customer complaints and issues regarding flights, reservations, and ticketing: Requires problem-solving skills and patience to address customer concerns effectively.
- Ensure compliance with airline policies and regulations: This includes staying informed about airline rules and procedures to ensure all ticketing processes are done correctly and in accordance with industry standards.
Required Skills and Expectations:
- Strong attention to detail and accuracy in ticketing processes.
- Excellent communication skills to assist clients effectively.
- Ability to work under pressure and multitask in a fast-paced environment.
- Knowledge of air ticketing systems and software.
- Ability to work in a team and collaborate effectively with colleagues and airline representatives.