We are looking for a motivated Air Ticketing Executive to join our team in Kolkata. The ideal candidate will enjoy working in a dynamic environment and handling customer inquiries.
**Key Responsibilities:**
- **Ticket Booking:** Handle the booking of air tickets for customers, ensuring all details are accurate and meet their travel requirements.
- **Customer Service:** Provide excellent service by answering queries about flight schedules, prices, and baggage policies, and resolving any issues customers may face.
- **Fare Quotation:** Offer customers fare options by checking availability and comparing different airlines’ prices and services.
- **Documentation:** Ensure all ticketing documentation is correctly filled out and processed, maintaining compliance with company standards.
- **Payment Processing:** Assist customers with payment procedures, ensuring all transactions are handled securely and documented properly.
- **Coordination with Airlines:** Maintain effective communication with airline representatives to stay updated on any changes to flights, schedules, or policies.
**Required Skills and Expectations:**
- Strong communication skills are essential, both verbal and written, to effectively assist customers and convey information clearly.
- Basic knowledge of airline systems and fare structures is preferred, though training may be provided for the right candidate.
- Attention to detail is important to ensure accurate ticketing and customer satisfaction.
- A proactive and friendly attitude is necessary to create a positive experience for customers.
- Must be comfortable working in an office environment and have proficiency in computer operations and basic software applications.