- Key Responsibilities:
1. Handle customer inquiries: Respond to customer queries regarding flight schedules, ticket prices, and booking information.
2. Book flights: Assist customers in booking flights, including selecting seats, arranging travel dates, and issuing tickets.
3. Provide customer service: Ensure a high level of customer service by addressing any issues or concerns related to the booking process.
4. Coordinate with airlines: Communicate with airlines to check flight availability, secure reservations, and confirm ticket details.
5. Process payments: Collect payments from customers for ticket purchases and ensure accuracy in payment transactions.
- Required Skills and Expectations:
1. Good communication skills: Ability to effectively communicate with customers to understand their needs and provide assistance.
2. Attention to detail: Must have a keen eye for detail to accurately input booking information and process payments.
3. Organizational skills: Ability to multitask, prioritize tasks, and manage booking inquiries efficiently.
4. Basic computer skills: Proficiency in using computer systems to book flights, access airline databases, and process payments.
5. Customer service orientation: A focus on providing excellent customer service to ensure a positive booking experience for customers.