- key responsibilities:
1. handle customer inquiries: respond to customer queries regarding flight schedules, ticket prices, and booking information.
2. book flights: assist customers in booking flights, including selecting seats, arranging travel dates, and issuing tickets.
3. provide customer service: ensure a high level of customer service by addressing any issues or concerns related to the booking process.
4. coordinate with airlines: communicate with airlines to check flight availability, secure reservations, and confirm ticket details.
5. process payments: collect payments from customers for ticket purchases and ensure accuracy in payment transactions.
- required skills and expectations:
1. good communication skills: ability to effectively communicate with customers to understand their needs and provide assistance.
2. attention to detail: must have a keen eye for detail to accurately input booking information and process payments.
3. organizational skills: ability to multitask, prioritize tasks, and manage booking inquiries efficiently.
4. basic computer skills: proficiency in using computer systems to book flights, access airline databases, and process payments.
5. customer service orientation: a focus on providing excellent customer service to ensure a positive booking experience for customers.