- Responsible for booking, cancelling, and rescheduling air tickets for customers: The Air Ticketing Associate will handle all aspects of ticketing for customers, including making new bookings, cancelling existing tickets, and rescheduling flights as needed.
- Provide customer service and assistance with flight-related inquiries: The associate will be the point of contact for customers regarding their flights, providing assistance with any questions or concerns they may have.
- Coordinate with airlines and travel agencies to ensure smooth ticketing process: It is important for the associate to communicate effectively with airlines and travel agencies to facilitate a seamless ticketing process for customers.
- Maintain accurate records of ticketing transactions and customer information: Keeping detailed and up-to-date records of all ticketing transactions and customer details is a crucial part of the job to ensure smooth operations and customer satisfaction.
Required Skills and Expectations:
- Strong attention to detail: As the associate will be handling sensitive information and making important bookings, attention to detail is essential to avoid errors.
- Good communication skills: Clear and effective communication with customers, airlines, and travel agencies is key to providing excellent customer service.
- Basic computer skills: Familiarity with computer systems and booking software is necessary for efficiently managing ticketing processes.
- Ability to work in a fast-paced environment: The role may require multitasking and handling multiple customer inquiries simultaneously, so the ability to work well under pressure is important.