- responsible for booking, cancelling, and rescheduling air tickets for customers: the air ticketing associate will handle all aspects of ticketing for customers, including making new bookings, cancelling existing tickets, and rescheduling flights as needed.
- provide customer service and assistance with flight-related inquiries: the associate will be the point of contact for customers regarding their flights, providing assistance with any questions or concerns they may have.
- coordinate with airlines and travel agencies to ensure smooth ticketing process: it is important for the associate to communicate effectively with airlines and travel agencies to facilitate a seamless ticketing process for customers.
- maintain accurate records of ticketing transactions and customer information: keeping detailed and up-to-date records of all ticketing transactions and customer details is a crucial part of the job to ensure smooth operations and customer satisfaction.
required skills and expectations:
- strong attention to detail: as the associate will be handling sensitive information and making important bookings, attention to detail is essential to avoid errors.
- good communication skills: clear and effective communication with customers, airlines, and travel agencies is key to providing excellent customer service.
- basic computer skills: familiarity with computer systems and booking software is necessary for efficiently managing ticketing processes.
- ability to work in a fast-paced environment: the role may require multitasking and handling multiple customer inquiries simultaneously, so the ability to work well under pressure is important.